Do you have questions about our products, your order or other topics? Here you will find many answers to frequently asked questions from our customers.
If you cannot find an answer to your question here, please contact our Customer Service!
The security of your personal information is very important to us. All data is therefore transmitted via a secure SSL connection.
In order to process your order, we have to pass on some relevant data to our cooperation partners such as shipping partners and banks or our partner for the technical processing of our e-mail dispatch. All of our partners treat your data confidentially in accordance with legal regulations and only use the relevant data for the purpose of the respective service. It will not be passed on to other third parties.
As a customer, you have the right to request information about the data stored about you (scope and purpose) at any time.
You also have the right to have this data deleted or corrected. In this case, please contact our Customer Service.
We will automatically notify you by e-mail every time the status of your order changes. If you do not receive an order confirmation, please check your spam folder.
In the event of a change or cancellation of your order, please contact our Customer Service.
No. You can also shop in our shop as a guest. For guest orders, only the data of your order will be saved, no customer account will be created. If you want to register for your next order, you can do so with the same email address. Of course you can also place several orders as a guest.
To order as a guest: Complete your shopping cart and proceed to checkout. You then have the choice of registering or ordering as a guest.
If you want to order larger quantities of a product, please contact our Customer Service.
As a registered customer, you can change your user data under "Personal data" in your customer account. To delete your customer account, please contact our Customer Service.
Of course you are entitled to flawless goods. If you have discovered a defect in one of the items you have delivered, please contact our customer service by phone or email
No problem! Within 2 weeks you have the option to return the purchased items to us. After the goods have been sent in perfect condition, you will receive a refund via your payment method within 14 days.
You can pay in the traditional way by bank transfer. Your item will be shipped after receipt of payment. If you want the payment to be carried out faster, you can use PayPal or Sofortüberweisung, e.g. Klarna.