Return and Refund
Return & refund
Do you have questions about the return or a complaint? There are answers here.
If you cannot find an answer to your question here, please contact our Customer Service!
Please submit a complaint by e-mail or telephone - please provide as complete and accurate information as possible about the damage so that we can examine your complaint as quickly as possible.
In the event of a complaint, please contact our Customer Service.
You can return unworn items within 14 days. Please be careful not to remove attached labels.
You can use the return label from the package to send the goods back to us free of charge.
You do not need to provide a return address. With our return label, your return will be sent back to us directly. Please ensure that only the return label is visible on the outside and no longer the label of the original shipment.
The credit will be issued within 14 days after we have received and inspected your package.
Once we receive your return, we'll review what you've sent back. Please give us up to 14 days to confirm your return.
Your return will always be credited according to the payment method you chose when ordering. PayPal, credit card, bank transfer, etc.
Did an item not fit or are you not satisfied with the quality? We cannot automatically offset items against each other, so a direct exchange is unfortunately not possible.
In the online shop you can see whether the item is still available in the right size or color. You can order it again right away.